Ryan MacDonald​

Project Manager - PMO / Managed Print Services

Xerox Services Canada

January 2014 - Present 

 

• Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.

• Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.

• Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.

• Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.

• Often must lead a cooperative effort among members of a project team. Supervision of the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

 

Program / Sales Manager

Xerox Major Account Operations: Healthcare

​January 2012 (2 years)

 

Reporting to the Operations Manager while supervising 9-17 direct reports, responsibilities included designing and implementing training programs; hiring, mentoring, and managing all departmental Sales Representatives; building strong relationships with key stakeholders; and Industry Vice President.

 

Selected Accomplishments:·

• Accepted a new leadership role within Xerox’s strategic vertical of Healthcare, which allowed me to transform the existing go-to-market strategy from a sales-supportive role to a proactive sales-centric role.·

• Recognized for achieving 53% direct revenue growth year over year. 

• Consistently identified and pursued strategic opportunities for both Xerox and Inside Sales.

• Provided solid coverage that focused on a General Purchasing Operation (GPO) model for the national U.S.

 

Program / Sales Manager

Xerox Business Process Outsourcing

January 2011 (1 year)

 

Reporting to the B2B Director while supervising 12 direct reports, responsibilities included overseeing all hiring, training, and professional development; building strong relationships with key stakeholders; utilizing all communication vehicles, processes, and reporting methods; and designing the sales go-to-market strategy.

 

Selected Accomplishments:

• Won the President’s Club award for Sales Managers by demonstrating leadership and benchmark results.

• Filled role of back-up Operations Manager when required.

• Developed and implemented two Xerox programs, including B2B Team – which capitalized on the acquisition of the Affiliated Computer Services organization in 2010, and sourced new lead opportunities for outsourcing services for call/contact centers, and Healthcare Provider/Payee services.

• Quickly mastered all new sales tools and technologies – including SalesForce.Com, SharePoint Portal, AIM, OneSource iSell, ShadeTree, InsideSales.com, and Lexus Nexus – in order to aid sales coaching.

 

Sales Manager - Xerox Public Sector Operations

​2008 (3 years)

 

Reporting to the Territory Manager while managing 10-15 Virtual Sales Representatives, responsibilities included developing and monitoring sales activities; overseeing monthly sales forecasting; administering all team-based HR processes (including hiring and recruiting); and communicating quarterly results and opportunities to our Senior Stakeholders.

 

Selected Accomplishments:·

• Won the President’s Club award for Sales Managers in back-to-back years (2009, 2010).

• Increased revenue and market consideration – and improved customer loyalty – by creatively adapting Inside Sales technologies to optimize revenue performance and increase Xerox profitability.

• Skillfully mentored and led my team of 10-15 Virtual Sales Representatives to achieve all revenue targets.

• Improved corporate communication by serving as an actively-engaged liaison between Account General Managers, Field Sales, Managers, Marketing Managers, and Contract Managers.

 

Office Solutions / Product Specialist

Xerox Public Sector Operations

​2006 (2 years)

 

Reporting to the Office Solutions Manager while supporting 36 Sales Representatives, responsibilities included managing the departmental B&W, software, and colour product sales cycles within the Inside Sales Business Unit; training, supporting, and mentoring representatives; securing customer appointments; and ensuring we met all sales goals.

 

Selected Accomplishments:

• Completed my first year in the role at 128% of budget achievement.

• Successfully served as Interim Sales Manager, and led my team to install and sign more than 100% of plan.

• Won the Team Hero award and the Rep of the Quarter award, and qualified for the President’s Club twice.

• Coached and supported representatives to ensure the business unit met and exceeded the overall goals as well as the targeted year-over-year growth projections.

• Developed customized training units to help teams learn new products and put their knowledge to use immediately, and actively mentored newly-hired Office Solution Specialists.

 

Additional Experience

 

• Sales Executive – Xerox Corporation (Dartmouth, NS)                                                 

2002—2006

• Envision Support Officer – St. Francis Xavier University (Antigonish, NS)                                 

2002

• Project Manager / Sales – Diversity Special Interest Publishing (Halifax, NS)                

2000—2001

• Marketing/Business Development Officer – PV Offshore (Dartmouth, NS)                              

1999

• Marketing Technologist (Co-op Student) – MML                                                         

1997—1998

• Marketing Coordinator (Co-op Student) – C.B. Economic Dev. Authority                               

1997

• Director of Marketing (Co-op Student) – C.B. Centre for Craft and Design                             

1996